IT Services Help Desk

Need Help?

• Use the IT Service Request to submit tickets.
• Email us at help@methodist.edu. Please include your Student ID in the email.
• Call 910.630.7300.
• IT Services and the IT Service Desk are available Monday –  Friday 8:00 a.m. – 4:30 p.m.

About Information Technology Services

The Methodist University IT Service Desk provides prompt, knowledgeable, courteous technology support services to the Monarch Community.  Some of the regular Service Desk activities are…

• Serve as the main point of contact for most technology issues at Methodist University.
• Help to resolve issues with Methodist University provided networks, computers, software or services.
• Help to resolve common issues with student-owned computers, software and devices. The Service Desk does not provide hardware maintenance services on student-owned computers.
• Coordinate with other Information Technology teams to solve issues where additional assistance is required.
• Coordinate the fulfillment of requests for network access, devices, services and software.
• Help students, faculty and staff maintain and service their accounts and passwords for various Methodist University systems.