Grievance Procedure

Students must make a written grievance statement with Student Access & Accommodation Services. This can be done via email through the SAAS department email, [email protected]. SAAS will always direct the student to try to resolve the situation with the staff, faculty, or campus department first. A grievance must be filed within 30 days of the original incident.

1. Should the student not be able to resolve the situation or get a response from the staff, faculty, or department, the student will need to email SAAS specifics and include the following:
   • Name of the person or department involved.
   • Course name, number, and section if it is involving a professor.
   • Date of situation.
   • Location of situation if involving a campus location.
   • A brief synopsis of what occurred.
   • The desired outcome (for example, the chance to retake an exam with the accommodations)
2. SAAS will contact the person involved to discuss the grievance.
3. If accommodations are not being made and a resolution cannot be achieved, SAAS will contact the department head/dean/chair involved.
4. If resolution is not achieved or the individuals involved are not satisfied with the resolution, the student may discuss their grievance with the Associate Provost for Student Success, who will advise the student of the steps in the grievance process and receive their formal written complaint.

Keri Walters, M.S.
Phone: 910.630.7069
Email: [email protected]
Methodist University
Horner Administration Building

If the student is not satisfied with the response they receive from the University, they may file a complaint with any of the following agencies:

U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202-1475
Phone: 202.453.6020
FAX: 202.453.6021
TDD: 800.877.8339
Email: [email protected]

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Ave, NW
Disability Rights Section-NKAV
Washington, DC 20530
Phone: 800.514.0301 (v)
800.514.0383 (tty)
Website: usdoj.gov